Last Updated: 10 September 2026
Welcome to OneEuroShop.
These Terms & Conditions govern your use of the OneEuroShop website and your purchase of products from us.
By accessing or using our website, you agree to these Terms & Conditions. Please read them carefully before placing an order.
If you do not agree with these terms, please do not use our website or place an order.
1. About Us
OneEuroShop is an online retail store offering a range of physical products to customers.
We operate our store online and work with third-party suppliers and fulfilment partners to process and deliver certain orders.
Our products may be shipped directly from international fulfilment locations depending on the product, availability, destination and shipping method selected.
Store Name: OneEuroShop
Website: https://oneeuroshop.com
Email: support@oneeuroshop.com
Business Address: Online Business
2. Using Our Website
You may use our website for lawful purposes only.
You agree not to:
- Use our website for fraudulent or unlawful activities.
- Attempt to gain unauthorised access to our website or systems.
- Interfere with the operation or security of our website.
- Copy, reproduce or commercially exploit our website content without permission.
- Submit false, misleading or fraudulent information.
- Use our website to purchase products for illegal purposes.
We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms & Conditions have been violated.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications and prices displayed on our website are accurate and up to date.
However:
- Product colours may appear slightly different depending on your device or screen.
- Product packaging may vary from images shown on the website.
- Manufacturers or suppliers may occasionally change product specifications.
- Availability may change without notice.
We will endeavour to ensure that products supplied correspond with the description provided on our website.
Nothing in these Terms & Conditions affects your statutory consumer rights.
4. Product Availability
All products are subject to availability.
If a product becomes unavailable after you place an order, we will contact you and may offer:
- A suitable replacement;
- A revised delivery arrangement; or
- A full refund.
If we are unable to fulfil your order, we will not knowingly retain payment for an order that we cannot supply.
5. Prices
All product prices displayed on our website are shown in British Pounds Sterling (£) unless otherwise stated.
The total price payable will be displayed during checkout before you complete your purchase.
Where applicable, prices include VAT and other taxes that we are required to charge.
Any applicable delivery charges will be displayed before you complete your order.
We reserve the right to change product prices at any time. However, changes made after you have successfully placed an order will not affect the price of that completed order.
6. Pricing Errors
We make reasonable efforts to ensure that prices displayed on our website are accurate.
Occasionally, an obvious pricing or technical error may occur.
If a product is displayed at an obviously incorrect price and you place an order, we may contact you before fulfilling the order.
If the correct price is higher and you do not wish to proceed at the correct price, you may cancel the order and receive a full refund.
7. Placing an Order
When you place an order through our website, you are making an offer to purchase the selected products.
Before completing your order, you will have an opportunity to review and correct your order details.
After you place an order, we will send an order confirmation to the email address you provided.
The confirmation will normally include:
- Your order number
- Products ordered
- Product prices
- Delivery information
- Total amount paid
- Your delivery address
Please check your confirmation carefully and contact us as soon as possible if any information is incorrect.
8. Acceptance of Orders
An order confirmation acknowledges that we have received your order. It does not necessarily mean that your order has been accepted for fulfilment.
We reserve the right to cancel an order in circumstances including:
- The product is unavailable.
- There is an obvious pricing error.
- We are unable to verify the payment.
- We reasonably suspect fraudulent activity.
- The delivery information is incomplete or incorrect.
- We are unable to fulfil the order for reasons outside our reasonable control.
If we cancel an order after payment has been received, we will arrange an appropriate refund.
9. Payment
Payments are processed through the payment method displayed at checkout.
We may accept payment methods including debit cards and credit cards, depending on the payment methods available through our payment provider.
We do not normally have access to your complete payment-card details.
You must ensure that the payment information you provide is accurate and that you are authorised to use the payment method.
Orders may be subject to payment verification and fraud-prevention checks.
10. Delivery
We deliver products to the delivery address provided by the customer during checkout.
Delivery times vary depending on:
- Product availability
- Supplier location
- Shipping method
- Destination
- Customs processing
- Courier operations
- Other circumstances outside our reasonable control
The estimated delivery period will be shown on the relevant product page, checkout page or shipping information where available.
Because some products may be shipped internationally, delivery may take longer than standard domestic UK deliveries.
We will make reasonable efforts to ensure that orders are dispatched and delivered within the stated estimated timeframe.
Where applicable UK consumer rules require delivery within a particular period, those rights will apply.
11. International Shipping
Some products may be shipped directly from international fulfilment centres.
This means that your order may be dispatched from outside the United Kingdom.
Depending on the product and applicable regulations, customs or import procedures may affect delivery.
Where we are responsible for taxes or charges that must be collected at checkout, these will be reflected in the applicable checkout price.
We will provide relevant shipping information before you complete your purchase.
12. Delayed or Lost Orders
If your order has not arrived within the expected delivery period, please contact us at:
support@oneeuroshop.com
Please provide your order number and delivery information.
We will investigate the shipment with the relevant fulfilment partner or carrier.
If an order is confirmed as lost, we will determine the appropriate resolution in accordance with applicable law and our refund policy.
13. Right to Cancel
If you are a UK consumer purchasing goods online, you generally have a statutory right to cancel your order within 14 days after receiving the goods, without giving a reason, subject to applicable legal exceptions.
If you wish to cancel an order, please contact us at:
support@oneeuroshop.com
You may provide a clear statement that you wish to cancel your order.
You do not necessarily need to use a specific cancellation form, provided your intention to cancel is clear.
14. Returning Products
If you exercise your statutory cancellation right, you generally need to return the goods within the applicable period.
Unless otherwise required by law or agreed by us, you may be responsible for the direct cost of returning goods when the law allows this.
Products should be returned in a condition consistent with reasonable inspection.
You may handle a product as you reasonably would in a shop to determine its nature, characteristics and functionality.
If the product has been handled beyond what is reasonably necessary and its value has been reduced as a result, applicable deductions may be permitted by law.
15. Refunds
Where you are legally entitled to a refund, we will process the refund in accordance with applicable law.
For qualifying cancellations, UK rules generally require refunds within 14 days of the relevant trigger, such as receiving the returned goods or evidence that they have been sent back.
Where applicable, refunds will normally be made using the original payment method.
We will not normally charge a separate fee for processing a refund.
Where a customer selected a more expensive delivery option than our standard delivery service, we may only be required to refund the cost of the standard delivery option.
16. Faulty, Damaged or Incorrect Products
If you receive a product that is:
- Faulty;
- Damaged;
- Incorrect;
- Significantly different from its description; or
- Otherwise does not meet your statutory consumer rights,
please contact us as soon as reasonably possible.
Please provide:
- Your order number;
- A description of the problem; and
- Photographs or other evidence where appropriate.
We will assess the issue and provide an appropriate remedy in accordance with applicable consumer law.
Nothing in these Terms & Conditions limits or removes your statutory rights regarding faulty or misdescribed goods. UK consumer law provides protections for faulty and misdescribed goods.
17. Products That Cannot Be Returned
Certain products may be exempt from cancellation rights under applicable law.
Examples can include certain:
- Personalised or customised products;
- Products that deteriorate or expire quickly;
- Sealed products that cannot be returned for health or hygiene reasons once unsealed; and
- Other products specifically excluded by applicable law.
Where an exception applies, we will provide the relevant information before purchase where required.
18. Customer Responsibility
You are responsible for providing accurate information when placing an order.
This includes:
- Full name;
- Correct delivery address;
- Email address;
- Telephone number where requested; and
- Any other information required to process your order.
We are not responsible for delays caused by incorrect or incomplete information supplied by the customer, subject to your statutory rights.
19. Delivery Address
Please carefully check your delivery address before completing your order.
If you provide an incorrect address and the order has already been dispatched, contact us immediately.
We will make reasonable efforts to assist, but additional delivery costs may apply where the carrier or fulfilment provider charges us because incorrect information was supplied.
This does not affect any rights you have under applicable consumer law.
20. Promotions and Discount Codes
From time to time, we may offer promotional codes, discounts or special offers.
Unless otherwise stated:
- Promotional codes cannot be exchanged for cash.
- Only one promotional code may be used per order.
- Promotions may have expiry dates.
- Promotional codes may be subject to additional conditions.
- We reserve the right to withdraw or amend a promotion where legally permitted.
Any promotional terms displayed at the time of the promotion will take precedence where applicable.
21. Intellectual Property
All content on the OneEuroShop website, including where applicable:
- Logos;
- Branding;
- Text;
- Graphics;
- Product descriptions;
- Website design;
- Images;
- Icons; and
- Other original materials
is owned by or licensed to us unless otherwise stated.
You may use the website for personal and lawful shopping purposes.
You may not reproduce, distribute, modify, copy or commercially exploit our website content without our prior written permission, except where permitted by law.
22. Third-Party Services
We may use third-party providers to support our business, including:
- Payment processors;
- Ecommerce platforms;
- Product suppliers;
- Fulfilment providers;
- Shipping companies;
- Analytics providers; and
- Website service providers.
For example, products may be fulfilled by third-party suppliers.
Third-party services may have their own terms and privacy policies.
Our use of third-party services does not remove our responsibility to customers for obligations that apply to us under applicable law.
23. Website Availability
We aim to keep our website available and operating normally.
However, we cannot guarantee that the website will always be:
- Available;
- Error-free;
- Free from interruptions; or
- Free from technical problems.
We may temporarily suspend or restrict access to the website for maintenance, security updates, technical issues or other reasonable reasons.
24. Website Security
We take reasonable steps to protect our website and customer information.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
You should also take reasonable steps to protect your own devices and account information.
25. Privacy
When you place an order or use our website, we may collect and process personal information necessary to provide our services.
This may include information such as:
- Name;
- Delivery address;
- Email address;
- Telephone number;
- Order information; and
- Payment-related information processed through our payment provider.
Our use of personal information is explained in our Privacy Policy.
Privacy Policy: https://oneeuroshop.com/privacy-policy/
A privacy notice should explain why personal information is collected, how it is used, who it may be shared with and how long it is retained.
26. Cookies
Our website may use cookies and similar technologies to provide essential website functionality, remember shopping-cart information, analyse website performance and, where applicable, support advertising or marketing.
Some cookies may require your consent.
For more information, please see our Cookie Policy.
Cookie Policy: https://oneeuroshop.com/cookie-policy/
Non-essential cookies and similar technologies may require user consent under applicable UK rules.
27. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
This includes liability that cannot legally be excluded or limited for matters such as death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.
Subject to applicable law, we will not be responsible for losses that could not reasonably have been anticipated at the time the contract was formed.
Nothing in these Terms & Conditions affects your legal rights as a consumer.
28. Events Outside Our Control
We are not responsible for delays or failures caused by circumstances outside our reasonable control.
These may include:
- Natural disasters;
- Severe weather;
- War;
- Civil unrest;
- Government restrictions;
- Customs delays;
- Strikes;
- Transportation disruption;
- Carrier failures;
- Internet or technical failures;
- Supplier disruption; or
- Other events beyond our reasonable control.
Where such an event occurs, we will make reasonable efforts to minimise its effect on your order.
29. Complaints
We want to resolve customer problems fairly and efficiently.
If you have a complaint, please contact:
Email: support@oneeuroshop.com
Please include:
- Your name;
- Order number;
- Description of the issue; and
- The resolution you are seeking.
We will review your complaint and respond as soon as reasonably possible.
30. Changes to These Terms
We may update these Terms & Conditions from time to time.
The latest version will be published on this page with the updated date.
Changes will not normally affect orders that have already been accepted where doing so would conflict with applicable law or the terms that applied when the order was placed.
31. Governing Law
These Terms & Conditions are intended to comply with applicable laws governing our business and sales to customers.
Where mandatory consumer protection laws apply to you, nothing in these Terms & Conditions is intended to remove or restrict those protections.
Because OneEuroShop is operated from outside the United Kingdom, the legal and tax requirements applicable to the business may differ from those applicable to a UK-established business.
32. Contact Us
If you have questions about these Terms & Conditions, your order, a product or our services, please contact us:
OneEuroShop
Email: support@oneeuroshop.com
Website: OneEuroShop
Address: https://oneeuroshop.com